Last Updated: June 21, 2026
Shipping Information
Comtalk LLC ships phone systems, replacement parts, telecom equipment, and related products using major carriers such as UPS and FedEx. Some larger or heavier orders may require freight shipment or palletized delivery.
Important: Any order received after 2:00 PM Central Time or 3:00 PM Eastern Time will generally be considered received on the next business day.
Shipping Methods
Comtalk may ship orders using UPS small package services, FedEx services, and freight carriers when required. Available shipping methods may vary based on product size, product weight, warehouse availability, shipping destination, and requested delivery time.
For larger orders, palletized shipments, or special shipping requests, please contact us before placing your order.
Shipping Quotes
Shipping costs are based on the weight of the order, shipping method selected, shipping origin, shipping destination, and any special handling requirements.
For a shipping quote, please contact Comtalk at 1-800-955-6082 or email shipping@comtalkinc.com with a list of the items you wish to order.
Emergency Shipping
If a part is needed urgently or the same day, please call us at 1-800-955-6082. In some cases, we may be able to assist with emergency shipping or same-day options if we are notified early enough.
Domestic Shipping
We can ship to most addresses within the United States. Available delivery times and carrier services depend on the destination, product availability, and carrier service area.
Typical UPS and FedEx services may include ground, 3-day, 2-day, next-day, and freight options where available.
International Shipping
Comtalk may be able to ship to certain international destinations. However, some products cannot be shipped internationally because of manufacturer restrictions, legal requirements, export rules, or Product specific limitations.
International customers should contact Comtalk before placing an order to confirm availability, shipping cost, duties, taxes, and delivery options.
Delivery Times
Delivery times vary based on shipping method, carrier service, order processing time, warehouse availability, and destination.
Estimated delivery dates are not guaranteed unless specifically confirmed by the carrier and Comtalk. Weather delays, carrier delays, customs delays, and other events outside of our control may affect delivery.
Shipping Charges
Shipping charges may be calculated during checkout or quoted separately by Comtalk depending on the order. Some larger, heavier, or special-order items may require manual shipping quotes.
Free shipping offers, if available, may be limited to qualifying orders, eligible products, specific shipping methods, and destinations within the continental United States. Certain products, freight shipments, special-order items, or oversized items may be excluded.
Damaged Shipments
Please inspect all shipments when they arrive. If an item arrives damaged, retain the original packaging and contact Comtalk as soon as possible.
Claims for shipping damage may require photographs, packaging materials, carrier inspection, and other supporting information.
Returns Policy
Return requests must be approved by Comtalk before items are shipped back. Customers should contact Comtalk for return instructions and authorization before returning any product.
Returned products must be properly packaged and shipped back in accordance with the instructions provided by Comtalk.
Return Authorization
Before returning any product, please contact Comtalk to request return authorization. Unauthorized returns may be refused or delayed.
Comtalk may require order details, product information, serial numbers, condition details, and the reason for return before issuing return instructions.
Restocking Fees
Some returned or exchanged products may be subject to restocking fees. Restocking fees are generally related to buyer’s remorse, incorrect customer ordering, or non-defective returns.
Items damaged in transit or requiring warranty repair or replacement are generally not subject to buyer’s remorse restocking fees.
Depending on the brand and product, standard restocking fees may be up to 20% of the original purchase price. Customers may also be responsible for return shipping costs back to Comtalk.
Refunds and Credits
Approved refunds or credits may be issued after returned items are received and inspected. Any applicable restocking fee, missing parts, damage, or return shipping charges may be deducted from the refund or credit.
Non-Returnable Items
Certain items may be non-returnable, including special-order products, custom-configured products, discontinued items, opened software, damaged items not caused by shipping, and items returned without authorization.
Boss review: confirm final non-returnable product list.
Warranty Claims
Warranty repair or replacement requests may be handled differently from standard returns. If you believe a product requires warranty service, contact Comtalk for instructions before shipping the item back.
Contact Information
For shipping questions, return requests, emergency shipping, or freight quotes, please contact:
Comtalk LLC
68 Cornell Road
Hastings, NY 13076
Phone: 1-800-955-6082
Email: shipping@comtalkinc.com
General Email: sales@comtalkinc.com