One-Year Equipment Warranty
What does the ComTalk one-year warranty cover?
Every eligible phone, system, or part purchased from ComTalk includes a one-year warranty from the date of purchase. Cordless and wireless phones are excluded unless otherwise stated.
For equipment covered under warranty, ComTalk will make every effort to ship replacement equipment within one business day after the warranty claim has been approved.
What happens if my equipment has a problem shortly after I receive it?
If a problem occurs with eligible equipment within the first 30 calendar days after receipt, ComTalk will provide an advance replacement and a prepaid return shipping label for the defective equipment.
Warranty replacement equipment is shipped using ground service. Expedited shipping is available at the customer’s expense.
The customer will receive a Return Authorization (RA) number from ComTalk. The defective equipment must be returned to ComTalk within seven business days of the warranty replacement date.
If the defective equipment is not returned within the required period, the customer may be invoiced for the advance replacement equipment.
To request a Return Authorization, call ComTalk toll-free at (800) 955-6082 or use our Contact Us page.
Refurbished Products
What does "refurbished" mean?
ComTalk refurbished phone equipment is professionally reconditioned and tested before being offered for sale.
Depending on the product and its condition, equipment may be disassembled, thoroughly cleaned, refinished, or fitted with replacement plastics and buttons. Internal electronics are tested, and the equipment goes through a multi-step inspection and reconditioning process.
Where applicable, refurbished phones are repackaged with replacement phone cords, keycaps, and designation strips. Before shipping, equipment undergoes a final functional test.
What condition can I expect refurbished equipment to be in?
ComTalk specializes in premium-grade refurbished business telephone equipment.
Rather than simply cleaning previously used equipment and reselling it, we inspect and recondition our products to provide customers with dependable, professional-looking equipment.
Because many business telephone systems remain in service long after manufacturers discontinue them, refurbished equipment can also provide an economical way to maintain or expand an existing phone system without replacing the entire system.
New and Unused Products
Does ComTalk sell new phone system equipment and parts?
Yes. ComTalk carries both refurbished and new or unused business telephone equipment.
Unless otherwise stated on the product listing, new products are supplied in the manufacturer’s original packaging with the documentation and accessories included by the manufacturer.
Product Compatibility
Does ComTalk sell new phone system equipment and parts?
Business telephone equipment can look very similar while requiring different systems, software versions, or interfaces.
If you are unsure about compatibility, call us at (800) 955-6082 before ordering. If possible, have the manufacturer, model number, and part number of your existing equipment available.
Our staff can help you identify the correct replacement or compatible product.
Can ComTalk help me find a discontinued phone or replacement part?
Yes. This is one of our specialties.
ComTalk carries refurbished and legacy business telephone equipment from manufacturers such as Avaya, Cisco, Nortel, and Polycom. If you cannot find the exact model or part number on our website, contact us and we will help determine whether the equipment or a compatible replacement is available.
Returns
What is ComTalk's return policy?
ComTalk accepts eligible returns of new and refurbished telephone equipment within 30 calendar days of the invoice date.
A 20% restocking fee applies to returned phones, systems, equipment, and parts unless otherwise stated.
New equipment that has been opened is subject to a 30% restocking fee. New Polycom equipment is also subject to a 30% restocking fee.
Returned equipment must include the original packaging, documentation, accessories, and other items supplied with the order. Products returned incomplete or damaged by the customer may not qualify for a refund.
Equipment that is defective should be handled as a warranty claim rather than a standard return. Please contact ComTalk for a Return Authorization before returning equipment.
Returns received more than 15 calendar days after the invoice date are not accepted unless otherwise authorized by ComTalk.
For return assistance, call (800) 955-6082.
Shipping
How much does shipping cost?
Shipping charges depend on the size and weight of the order, destination, and delivery service requested.
ComTalk uses UPS small-package services for many orders and UPS Freight or other appropriate freight services for orders requiring pallet shipment.
For a shipping quote, call (800) 955-6082 or email shipping@comtalkinc.com with the products and quantities you would like to purchase.
Do you offer expedited or emergency shipping?
Yes, expedited shipping may be available.
If you urgently need a replacement phone, system component, or part, call us at (800) 955-6082 as early in the day as possible. Depending on product availability, destination, and carrier service, we may be able to arrange expedited or same-day shipping.
Additional shipping charges apply to expedited services.
International Orders
Does ComTalk ship outside the United States?
Yes. ComTalk can ship telephone equipment internationally.
International orders are non-refundable and non-returnable unless otherwise agreed to in writing.
Eligible equipment remains covered by the applicable ComTalk warranty; however, the customer is responsible for shipping costs to and from ComTalk for international warranty service.
Customers are also responsible for any applicable customs duties, taxes, brokerage fees, or other import-related charges.
Business and Government Purchasing
Does ComTalk offer credit terms to businesses and government agencies?
Yes. Corporate and government credit terms may be available to qualified businesses and government agencies, subject to credit approval.
ComTalk reserves the right to approve or decline credit applications based on its credit criteria.
To apply for credit terms, call (800) 955-6082. We will notify you after your credit application has been reviewed.
Does ComTalk accept purchase orders?
[CONFIRM COMTALK POLICY BEFORE PUBLISHING]
If ComTalk accepts purchase orders from approved businesses, schools, municipalities, or government agencies, we should place the specific terms here.
Used Equipment and Buybacks
Does ComTalk buy used business telephone equipment?
Yes. ComTalk purchases selected business telephone equipment and parts through our Equipment Buyback Program.
If your company is upgrading, replacing, or removing an existing telephone system, send us information about the equipment you have available. Model numbers, quantities, condition, and photographs can help us evaluate the equipment.
Visit our Buybacks page to submit your equipment for review.
Used Equipment and Buybacks
Does ComTalk buy used business telephone equipment?
Yes. ComTalk purchases selected business telephone equipment and parts through our Equipment Buyback Program.
If your company is upgrading, replacing, or removing an existing telephone system, send us information about the equipment you have available. Model numbers, quantities, condition, and photographs can help us evaluate the equipment.
Visit our Buybacks page to submit your equipment for review.
Product Manuals
Where can I find a manual for my phone or telephone system?
ComTalk maintains an online Manual Library containing documentation for many business telephone systems, phones, modules, and related products.
Visit our Library to browse available manuals by manufacturer
Privacy
How does ComTalk protect my personal information?
ComTalk uses customer information to process orders, provide customer service, communicate about purchases, and conduct other legitimate business activities.
ComTalk does not sell customer information to third parties.
For complete information about how information is collected, used, stored, and protected, please review our Privacy Policy.
Email Policy
Does ComTalk send unsolicited email?
ComTalk does not intentionally send unsolicited bulk or “junk” email.
We may use email to respond to inquiries, communicate with customers, confirm online orders, provide requested information, and send relevant communications to customers who have requested or agreed to receive them.
If you no longer wish to receive marketing communications from ComTalk, you may use the unsubscribe option provided in the message or contact us.
Transactional communications concerning an order, warranty claim, or customer-service request may still be necessary.
Online Payment Security
Is it safe to place an order online?
ComTalk uses established third-party payment processing services to securely process online transactions.
Sensitive payment information is handled through the applicable payment processor and its secure payment systems. ComTalk does not intentionally store complete credit card numbers on its website.
If you have questions about placing an order or would prefer assistance before completing your purchase, call us at (800) 955-6082.